Managing Your Orders

Process orders efficiently to keep customers happy and earn great reviews!

Order Dashboard

Access your orders:

1. Go to **Seller Center** > **Orders**
2. View orders by status:

- New Orders

- Processing

- Shipped

- Completed

- Cancelled

Processing New Orders

When you receive an order:

1. **Review Order Details**

- Product, size, quantity

- Shipping address

- Special notes from buyer

1. **Confirm Stock**

- Verify item is available

- Check for any defects

1. **Accept Order**

- Tap Accept to confirm

- Order moves to Processing

- Buyer is notified

Preparing Shipment

1. Package the item securely
2. Include packing slip (auto-generated)
3. Add thank you note (builds loyalty!)
4. Label the package

Adding Tracking

1. Select the order
2. Tap **Mark as Shipped**
3. Enter shipping carrier
4. Add tracking number
5. Buyer receives notification with tracking link

Order Timeline

• **Accept within:** 48 hours (or auto-cancel)
• **Ship within:** 5 days of acceptance
• **Buyer confirmation:** 7 days after delivery

Handling Issues

Buyer wants to cancel:

• Approve if not yet shipped
• Offer alternatives if possible

Item out of stock:

• Cancel order immediately
• Message buyer with apology
• Offer discount on similar item

Shipping delay:

• Update buyer proactively
• Provide new estimated date
• Consider partial refund for delays