Buying & Orders
Return and Refund Policy
4 min read
Returns and Refunds
FashionLife protects your purchases. Here's our return and refund policy.
Return Eligibility
You can return items if:
- ✓ Within 7 days of delivery
- ✓ Item is unused with tags attached
- ✓ In original packaging
- ✓ Not marked as "Final Sale"
Non-Returnable Items
- Underwear and swimwear
- Pierced jewelry
- Personalized/custom items
- Items marked "Final Sale"
- Digital products
How to Request a Return
- Go to **My Orders** > Select order
- Tap **Request Return**
- Select items to return
- Choose return reason
- Upload photos (if item is defective)
- Submit request
Return Shipping
Seller Error (wrong item, defective)
- Seller pays return shipping
- Prepaid label provided
Buyer's Choice (changed mind, size issue)
- Buyer pays return shipping
- Ship using tracked service
Refund Process
| Payment Method | Refund Timeline |
|---|---|
| Card | 5-10 business days |
| Wallet | Instant |
| Bank Transfer | 3-5 business days |
Dispute Resolution
If seller denies your return:
- You can open a dispute within 48 hours
- FashionLife Support will review
- Provide evidence (photos, messages)
- Resolution within 5-7 days
Refund Status
Track your refund:
- Go to **Wallet** > **Transactions**
- Find your refund entry
- See status and expected date
Partial Refunds
Partial refunds may apply if:
- Item returned incomplete
- Item shows signs of use
- Missing original packaging