Cancel an Order

Changed your mind? Here's how to cancel your order.

Cancellation Window

• **Before Shipment** - Full cancellation available
• **After Shipment** - Contact seller for return options
• **After Delivery** - Use return/refund process instead

How to Cancel

1. Go to **Profile** > **My Orders**
2. Find the order you want to cancel
3. Tap **Cancel Order**
4. Select cancellation reason
5. Confirm cancellation

Cancellation Reasons

You can select from:

• Changed my mind
• Found a better price
• Ordered by mistake
• Want to change quantity/size
• Shipping takes too long
• Other reason

Refund After Cancellation

Card Payments

• Refund processed in 5-10 business days
• Returns to original payment method

Wallet Payments

• Instant refund to FashionLife Wallet
• Available immediately for future purchases

Cash on Delivery

• No charges to refund
• Order simply cancelled

Seller Cancellation

Sometimes sellers may cancel orders due to:

• Item out of stock
• Unable to ship to your location
• Pricing errors

You'll receive full notification and refund if seller cancels.

Partial Cancellation

For orders with multiple items:

1. Tap the specific item to cancel
2. Other items continue processing
3. Partial refund for cancelled item only