Track Your Order

Stay updated on your order's journey from store to doorstep!

Where to Track

1. Go to **Profile** > **My Orders**
2. Find your order by order number or date
3. Tap to view tracking details

Order Status Meanings

Pending

Your order has been placed and awaiting seller confirmation.

Processing

The seller is preparing your order for shipment.

Shipped

Your order is on its way! You'll see:

• Shipping carrier name
• Tracking number (tap to copy)
• Link to carrier's tracking page

Out for Delivery

Your order is with the delivery driver and will arrive today.

Delivered

Order has been delivered. Confirm receipt to complete the transaction.

Cancelled

Order was cancelled by you or the seller.

Real-Time Notifications

Enable order notifications to receive:

• Status change alerts
• Delivery reminders
• Delivery confirmation prompts

Tracking Issues

No tracking number?

• Contact the seller through Messages
• Some local deliveries don't have tracking
• Tracking updates can take 24-48 hours to appear

Package not moving?

• Check if there are holidays in the shipping region
• Customs clearance may cause delays for international orders
• Contact support if no movement after 7 days

After Delivery

1. **Confirm Receipt** - Let the seller know you received it
2. **Leave a Review** - Help other shoppers with your feedback
3. **Report Issues** - Contact seller within 7 days if there's a problem